Shipping, returns and privacy

Calle Nueve is a small company in Miami, Florida. One person packs every order. These are the rules we work by; if something here does not cover your situation, write to hola@callenueve.com and we will sort it out.

Shipping

• Orders ship from Miami by USPS within two business days of payment. Pre-orders ship as soon as the decks arrive, in the order they came in, by the date shown on the home page.
• Shipping in the United States is free. We do not ship outside the United States yet.
• You get a tracking number by email when the package leaves. Most orders arrive in three to five business days.
• If tracking shows delivered and you do not have the package, check with neighbors and your building first, then email us within seven days. We will file a claim with USPS and send a replacement.

Returns and damaged decks

• If a deck arrives damaged or with a printing defect, email a photo within 30 days of delivery and we replace it at no charge. No need to send it back.
• Unopened decks in original shrink wrap can be returned within 30 days of delivery for a refund of the deck price. Email first so we can send the return address. Return shipping is on you unless we sent the wrong item.
• Opened decks cannot be returned unless defective. They are playing cards; once the wrap is off we cannot resell them.
• Refunds go back to the card you paid with, usually within five business days of the deck reaching us.

Custom and wholesale orders

• Custom decks are made to order with your logo and colors. You approve a digital proof before anything is printed, and the proof is what we print. Once you approve it, the order cannot be cancelled or returned, except for printing defects.
• A quote is valid for 30 days. A deposit starts the order; the balance is due at proof approval, before printing. Terms are on the quote.
• Wholesale terms for shops are on the line sheet.

Privacy

• When you buy a deck, Stripe handles the payment. We never see or store your card number. Stripe sends us your name, shipping address and email so we can ship the order and answer questions about it.
• When you fill in the custom decks form, we store what you typed so we can reply. That is all it is used for.
• We do not sell, rent or share your information with anyone except the services needed to fulfil your order: Stripe for payment, USPS for delivery, and our email provider to reply to you.
• We do not run advertising trackers on this site. The site is hosted on Vercel, which keeps standard server logs.
• Email hola@callenueve.com to see or delete what we hold about you. We answer within a few days.

Contact

Calle Nueve, Miami, Florida
hola@callenueve.com
Instagram @callenuevemiami
Whatnot @callenueve

Last updated September 23, 2026.